For Patients

What to Expect when coming to Sunshine Private Hospital as a medical or surgical patient.

Going into hospital can be a stressful time. Planning for your visit will help you understand what to expect during your stay and help put you at ease.

While in our care at Sunshine Private Hospital, your health is our priority. We’re dedicated to providing you and your family with the highest standard of healthcare and a healing environment that’s second to none. 

At Sunshine Private Hospital, we embrace the person-centred care ideal. This means we involve you in the planning and delivery of your care, so we can meet your individual needs and preferences. We respect your choices, values, beliefs and culture at all times.

Your specialist and our hospital team are here to inform you about your procedure and help you and your family understand your care plan. 

Your care and recovery are our highest priority.

To prepare for your hospital stay, you will need to go through an admissions process. 

Admissions Process

The admissions process is our way of finding out what we need to know about you to assist in your treatment and recovery. 

It’s also a time for you to ask questions about your procedure and hospital stay.

Prior to your hospital stay, you will need to complete a Patient Registration Form and a Pre-admission Health Questionnaire. For Medical or Surgical patients, these forms can be found in the patient admission guide. This form asks questions about your medical history, medications, health cover, and contact details. 

SPH Admission Guide PDF

Please fill in these forms you receive from Sunshine Private Hospital and return them three days before your date of admission to [email protected] or post to Sunshine Private Hospital 145 Furlong Rd, St Albans, 3021. The date of admission is the day/date your doctor has given you for your surgery.

A pre-admission nurse will review your registration form and contact you before your hospital stay to ensure you have all the information you need.

For Mental Health Inpatient admissions please call the unit direct: P 03 9124 2528 or 03 9124 4568 and staff will be able to assist you. More information about Mental Health services can be found below

On the day of admission you will need to do a Rapid Antigen Test for COVID 19 at home and show a negative result. If you test positive please ring your doctor for advice. 

You need to bring proof of the result such as a photo on your phone, with the date and time to show the nurse at admission.

Contact Information

  • Patient Account/Bill enquiry: Email: [email protected]
  • General Inquiry: P 1300 600 978
  • Inpatient Unit Reception: P 03 9124 4524 or 03 9124 4525
  • Mental Health Inpatient enquiry: P 03 9124 2528 or 03 9124 4568

What to bring with you

Some things you might find useful to bring with you on your day of admission

  • Your mobile phone for evidence of your COVID test status 
  • Credit or debit card to settle your account
  • Doctors’ letters, reports, notes and consent forms
  • Relevant X-rays and scans
  • An up-to-date list of your current medications from your GP or pharmacist
  • Medicare card 
  • Health fund card
  • Department of Veterans Affairs card
  • Pension card/Health Care Card
  • WorkCover approval letter, number and claim details 
  • Accident or Third-Party Insurance claim details
  • Wear loose comfortable clothing
If you are staying overnight

  • Comfortable nightwear, dressing gown and personal toiletries 
  • Slippers or comfortable shoes 
  • Any physical or mobility aids such as eyeglasses, hearing aids, dentures, walking aids or splints
  • Current medications, please bring your current prescription medications in their original labelled pharmacy containers or Webster pack
Here at SPH we embrace the person-centred care ideal, involving the patient in the planning and delivery of their care so that we can meet their individual needs and preferences. We respect our patient’s choices, values, beliefs and culture at all times. 


The accreditation process involves the ongoing review of our performance against national standards across a range of areas.

At Sunshine Private Hospital, accreditation is one way we assure our community that we are doing our best to achieve exceptional care and service.

Here at Sunshine Private we have a continuous improvement process to ensure that we comply with these standards.

The National Standards and Accreditation

All Australian health services are required to be assessed under a national accreditation program coordinated by the Australian Commission on Safety and Quality in Health Care :

National Safety and Quality Health Service (NSQHS) Standards  

There are 8 minimum standards that include:

  1. Clinical Governance
  2. Partnering with Consumers
  3. Preventing and Controlling Healthcare-Associated Infection
  4. Medication Safety
  5. Comprehensive Care
  6. Communicating for Safety
  7. Blood Management
  8. Recognising and Responding to Acute Deterioration

Private healthcare close to home

Sunshine Private provides specialist services that would otherwise see residents travelling outside of the west. For specialists, it creates the perfect opportunity to meet demand and grow their private practice.
Modern purpose-built operating facilities and accommodation

Sunshine Private Hospital is designed with the patient in mind. Our modern purpose-built accommodation and operating facilities house the latest technological advancements, and our state-of-the-art private rooms provide comfort and privacy.

Private mental health in-patient unit

The mental health facility focuses on treating a broad range of adult psychiatric disorders, including in-patient and outpatient support programs as well as Electroconvulsive Therapy (ECT) and Transcranial Magnetic Stimulation (TMS).

The hospital is ideally placed to provide the local community with private mental health services closer to home.

Our expert, highly trained staff are dedicated to providing patients with the best possible care.

On-site services

At SPH we have additional onsite services that are accessible in one location, including; medical imaging, pathology, pharmacy and fertility services.
A range of consulting suites supports Sunshine Private Hospital and services the community by providing in-demand specialist services.

Want to know more?

Get more information on our full range of services, working with us, our approach to sustainability and innovation.